Personal assistance from B’s Extensions

We help you every step of the way

Do you need help finding the right shade, have questions about your order, or want to make a return? Select your inquiry so we have the right information from the start.

E-postsupport@bsextensions.com

SvarstidUsually within 1-2 business days

Välj vad du behöver hjälp med

Hur kan vi hjälpa dig?

Välj ett alternativ så visar vi precis vilka uppgifter vi behöver.

För en korrekt färgmatchning

Så tar du en godkänd bild

  • Fotografera håret bakifrån.
  • Ta bilden i naturligt dagsljus.
  • Ha håret utsläppt, torrt och utan filter.
  • Se till att hela hårets längd syns tydligt.

Bilder framifrån, i badrumsbelysning eller med filter kan inte användas för färgmatchning.

Godkända format: JPG, PNG, WEBP eller HEIC.

Genom att skicka formuläret godkänner du att vi använder uppgifterna för att hjälpa dig med ditt ärende.

CUSTOMER SERVICE

Frequently asked questions

How many days do I have to return a product?

You have the right to return your order within 14 days of receiving it. The product must be in its original packaging and unused. Contact our customer service to initiate a return.

What happens if my product is damaged upon delivery?

If your product is damaged upon delivery, contact us immediately with photos of the product and packaging. We will help you resolve the issue as quickly as possible.

Can I exchange my product for a different color?

Yes, if you would like to switch to a different color, return your product within 14 days and place a new order in the desired color. Contact customer service for assistance with the process.

Can I return a product that I have used?

No, to return a product, it must be in its original condition, with all packaging and labels intact.

How do I contact you to make a return or file a complaint?

Select Return or Complaint in the form above and enter the order number and the email address used for the purchase.

Free shipping?

We offer free shipping on all orders over SEK 1,499. For orders under SEK 1,499, the shipping cost is SEK 85.

How long does it take to receive a refund?

The refund will be issued to the same payment method used for the purchase within 5–10 business days, but some banks may take up to 30 banking days to process the refund.