Refund policy

  • 1. Return Policy

    At Bsextensions AB, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a smooth return and refund process subject to the following terms:

    • Returns are accepted within 14 days of receiving your order.
    • The product must be unused, unopened, and in its original packaging.
    • For hygienic reasons, we do not accept returns of used or opened hair extensions.
    • For hygienic reasons, no returns or exchanges are accepted for extensions that have been opened or tampered with.
    • This means that a return is not possible if:
    • The silver-colored or gold-colored attachment holding the hair together has been opened or broken.
    • The hair has been removed from the plastic piece to which some products are attached.
    • The product must be returned in completely unopened original packaging for the refund to be approved.
      This policy is in place to ensure the highest possible level of hygiene and product quality for all our customers.
    • The customer is responsible for the return shipping costs.
    • To initiate a return, please contact our customer service at support@bsextensions.com before sending the product back.

    2. Refunds

    Once we have received and inspected your return, we will process your refund as follows:

    If the product is in acceptable condition, we will refund the full amount excluding shipping costs.

    The refund will be issued to the same payment method used for the purchase within 5–10 business days, but some banks may take up to 30 banking days to process the refund.

    If the return does not meet our requirements, it may be rejected or a partial refund may be offered.

    3. Exchanges

    We offer exchanges if you have received the wrong product or if the item is defective. To request an exchange, contact us at support@bsextensions.com within 14 days of receiving your order.

    Once an exchange has been approved, we will send the new product as soon as we have received the returned item.


    4. What does it cost to return or exchange a product?

    You are responsible for the return shipping costs when sending a product back, but we will take care of the rest.

    We process an exchange by refunding the amount, allowing you to order a new product immediately. This ensures that you receive the correct product as soon as possible. You can obtain a shipping label by contacting us by email at support@bsextensions.com, and the cost is 85kr. If you do not collect your package upon delivery, 85kr for return shipping will be deducted when we process the return order.

    5. Damaged or defective products

    If you have received a damaged or defective item, please contact us immediately with the following information:

    • Order number
    • Pictures of the product and any damaged packaging
    • Description of the defect
    • We will handle the matter as quickly as possible and offer either a replacement product or a refund.

     

    6. Exceptions

    The following products cannot be returned or refunded:

    • Opened or used hair extensions

    • Specially ordered or customized products

    • Gift cards


      7. Exceptions

      Safety information for professional products

      Certain products sold by Bsextensions AB, including our Glue Remover, are intended for professional use and may only be used by persons with the necessary knowledge or experience of the product and its use.

      By purchasing and using these products, the customer confirms that the product will be used in accordance with the accompanying instructions and in a safe manner.

      The following applies when using the product:

      • The product is intended for professional use only.
      • Avoid contact with the eyes, mucous membranes, and damaged skin.
      • Keep out of reach of children.
      • The product must not be ingested.
      • Skin irritation or allergic reactions may occur in sensitive individuals. If irritation or any other unwanted reaction occurs, use must be discontinued immediately and medical advice sought if necessary.
      • Bsextensions AB is not responsible for damage or problems arising from improper use, use contrary to the product's instructions, or use by persons without sufficient knowledge or experience.

       

    8. Contact us

    If you have any questions about our return and refund policy, please feel free to contact us:

    B's Extensions
    Email: support@bsextensions.com

    We are here to help you!



    Last updated; 03/02/2026